The best knowledge base software in 2024
What is knowledge base software?
Knowledge base software enables organizations to create, manage, and share a centralized repository of information, often in the form of articles, FAQs, guides, and documentation. It serves as a self-service tool for employees, customers, or users to find answers to common questions, troubleshoot issues, or learn about products and services. These platforms typically include search functionality, categorization, and version control, making it easy to maintain and update content. Knowledge base software is valuable for improving customer support, reducing reliance on live assistance, and ensuring that knowledge is accessible and consistently available across teams and users.
Intercom
—An AI-first customer support platform
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A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
Mintlify
—Modern standard for documentation
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The modern standard for public facing documentation. Beautiful out of the box, easy to maintain, and optimized for user engagement.
Whimsical
—Where product teams align on their next build
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Whimsical is the iterative product workspace. We help teams build clarity and shared understanding faster with documentation tools for solving any product challenge.
Docusaurus
—Easy to maintain open source documentation websites
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Docusaurus helps you ship a top-notch documentation site in no time! Focus on your content: just write Markdown files! Put your site online in 5 minutes, then customize it. Full-featured: plugins, themes, search, blog, versioning, i18n, React...
Fibery
—Your company's operating system
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A work platform that replaces isolated tools and connects teams. Chosen by nerds, appreciated by everyone.
Features.Vote
—Listen to your users. Know what to build next.
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Let your users post and vote on features they want, driving your product's growth with precision and clarity. 🚀
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Need help using Atlassian products? Find out how to get started with Confluence, Jira, and more. Documentation for new users, administrators, and advanced tips & tricks.
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Create how-to videos in seconds, easily share with your customers or team.
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Create a support agent trained on your content and back-end data. Let it handle all customer questions, from realtime inventory information to document generation. Boost your customer service and cut your support workload.
