The best customer support tools in 2024
What are customer support tools?
Customer support software is a type of software used by businesses to manage and streamline their customer support operations. It typically includes features such as ticket management, live chat, knowledge base management, and customer relationship management (CRM) integration.
Intercom
—An AI-first customer support platform
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A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.
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The HubSpot suite makes it easy to manage your customer throughout their life cycle: web site visit, form completion, phone call and emails exchange, quote signing, support and upsell.
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Deliver personalized engagement at scale with the Twilio Customer Engagement Platform. Build or buy your ideal customer engagement experience on a trusted, global platform that combines the best in digital communication channels, first-party customer data, and flexible, easy-to-build solutions.
Crisp
—Give your customer experience a human touch
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Discover our Business Messaging Platform for Startups & SMB's. The one stop for sales, marketing & support in one platform : Crisp. 14 Days free trial. No credit-card required. Try now ! We provide Knowledge base, Team Inbox, Chatbot, CRM and multiple other features to let you build your own way to customer success.
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Jira Service Desk is now Jira Service Management. Jira Service Management is ITSM software that unlocks teams.
Zendesk
—The #1 helpdesk software
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Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.
Productboard
—The customer-centric product management platform
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Understand what your customers really need, prioritize the right features to build next, and align everyone on your product roadmap.
Chatwoot
—Delightful customer relationships, at scale
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A simple and elegant live chat software for your business. Built 100% open-source with a lot of love from the community.
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With Salesforce Essentials, small businesses have the world's most-powerful sales and customer support solution at their fingertips. For $25 a month, small businesses can easily manage customer and account information, close more sales deals, and provide high-level customer support so you can get on with your day. Salesforce is the #1 CRM software and contact manager system for small businesses. Learn more about how service and sales come together with Salesforce Essentials.
RudderStack
—Warehouse Native Customer Data Platform
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RudderStack is the leading Warehouse Native Customer Data Platform that’s purpose-built for data teams. We run on top of your customer’s warehouse or data lake and do not store data, alleviating security concerns, reducing cost, and unlocking the value of your warehouse investment. With RudderStack's end-to-end platform and flexible, powerful tooling, data teams can easily collect, unify, and activate customer data to drive growth for the entire business.
