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Similar to other reviewers, Visor did not complete my filing on time and customer service cannot tell me when it will be done. I had to reach out to the reps multiple times to get any answers on the status of my filing. I would avoid using this service at all.
If you need real tax advice go to a local CPA or find a better national firm. For the amount of "service" you get from them, buy the cheapest version of TurboTax you can get and use that. These people are very very cautious CPA's who are just following input from a system like HR Block or Liberty Tax service. No need to go online and do it, clunky interface, sporadic communication, I almost always had to reach out to get information. Separately from a normal tax filing. I had one refile in process from 2 years ago and they abruptly stopped it and said they "no longer offer the service" now I have to find a local company to do it.