Intercom alternatives?

@filip_ognjanovic Crisp is more easy than intercom i feel difficult to handle queries of my customer it feels like more than a email service while using intercom so i left out !

@sam_duc Thanks!

@george_karagiannis I'll take a look for sure! Congrats on the launch! Tough day with Dalle 3 launch as well, but keep going!

@filip_ognjanovic Exactly! Some things you can't predict. Thanks :)

@anavalo Congrats and good luck! 🤞

@juste_balsyte1 Yeah, we've been using Tidio for a while. I think it's a great product, and overall find it more useful for ecomm business (used it on my e-commerce business during the COVID)

@shokat_ali4 Thank you!

@blueeon I'm curious: what is the number 1 feature/functionality you love about Intercom? We just released our Gen AI features today and we think that we do a better job than intercom (at least in the AI functionalities).

@blueeon We didn't, I just wanted to have a better overview of the ecosystem so we can make a good decision

@filip_ognjanovic Haha, I see. We actually went through a selection process last year too, and ended up choosing Intercom. 🙂

@george_karagiannis Let me think. The most frequently used features are its automation, email management, and help center (supporting multiple languages). I am not particularly interested in its Fin feature, tried it once and never used it again. Customer service is also excellent. It can integrate with many other SaaS products as well. However, it's a bit expensive. If you have a better alternative, we would be willing to switch to the next SaaS. 💰

Thanks @aidancramer!