Your Money is Not Safe with N26
I want to share a personal experience in hopes
that no one else falls into the same trap.
About a month ago, my wifeβs N26 account was hacked,
and β¬870 was stolen from us.
We immediately followed the standard procedure,
opening a dispute in the app, hoping to get
our hard-earned money back.
After three long weeks of waiting, N26 informed us
that they would not reimburse us.
According to them, the thieves used Google Play,
which supposedly requires either a password or
a one-time access link β something neither of us
would ever provide.
Both my wife and I are tech-savvy, and I have been
working in tech, building apps, and software, for many years.
In fact, my company even offers cybersecurity services,
so Iβm well aware of the risks and how to safeguard against them.
We never added the N26 card to Google Pay or any other wallet.
Despite asking N26 to show proof of their claims,
they took two weeks to respond, only to say that their
decision was final and we would not see our money again.
To my shock, after searching online, I found numerous
others who had gone through the same ordeal.
And the worst part? N26 seems to use the same excuse over and over: βGoogle Pay was used.β
Iβve been a loyal customer for four years, even
recommending N26 to family and friends,
trusting them when they promised that our money was safe.
But it turns out, they do not care about their
customers' security or satisfaction.
If youβre using N26, please be careful.
Your money might not be as safe as they claim.
