How you collect feedback from customers ?
yash
15 replies
Replies
Roland Marlow@rmarlow
Sending out occasional surveys via email.
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User interviews on calls or via AskMore.ai.
In AppStore and Social Media
Face to face meetings
@diana_akchura Bringing customers for f2f meetings for feedback sometimes hard, do you give incentive or what approach you have tried?
Besides using an NPS tool and simply sending an email (which are great techniques btw), I'd try to connect with my customers on LinkedIn and ask for feedback there.
@steve_lourdessamy Does asking from your customers on Linkedin , does that work out ?
@yash_gandhi4 Surprisingly good actually! Use it in a cadence - one linkedin message asking for feedback, then an email... or the other way around! In any scenario, you don't lose anything connecting with your target persona :)
@yash @prema_toppo any specific you recommend?
We are currently using our own feedback platform Productlogz to collect feature request & satisfaction surveys. For reviews we use Famewall.
I personally prefer Feedspace. Feedspace is the ultimate solution for efficiently gathering and incorporating user feedback into your product's development. Whether you're seeking content feedback, answers, criticism, praise, testimonials, reviews, assignments, or interview screening, Feedspace provides a seamless platform to collect and organize this valuable input. With Feedspace, you can centralize your feedback streams, making it easy to analyze and prioritize user insights. This user-friendly tool streamlines the feedback process, enabling cross-functional teams to collaborate effectively and iterate on your product to meet user needs and expectations continually.