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    Has anyone automated their customer service? How much has it reduced your team's workload?

    Isabella Marie
    4 replies
    I’ve been looking into different ways to improve our customer support efficiency, and the idea of automating certain tasks keeps coming up. We've been struggling with handling routine inquiries, which takes up a lot of my team's time. I’ve heard that AI chatbots can be a great solution, especially for 24/7 support, but I’m curious to hear real-life experiences. For those who have automated their support using chatbots or other tools, did it make a big difference in reducing your team's workload? How did your customers react to the automation? I’m particularly interested in knowing how chatbots manage common inquiries, and whether they’re actually helpful in giving your team more time to focus on complex customer issues.

    Replies

    Anbang Xu
    JoggAI
    JoggAI
    I think customer support is a use case already replaced by llm
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    Sıla Barışık
    Hi Isabella, I highly recommend trying out Aicado. It offers AI-powered chatbots and various other AI tools to automate customer support tasks, reducing the workload for you and your team. You can easily integrate a custom chatbot into your website, which can handle common inquiries 24/7, freeing up your team to focus on more complex issues. Start checking it out here: https://aicado.ai/custom-chatbot... I hope this helps!
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    Jonathan Edward Brooks
    We've had great success automating our customer support with an AI chatbot. It handles about 80% of routine inquiries which has dramatically reduced our support team's workload, letting them focus on the more complex issues that require a human touch. Customers seem to appreciate the quick 24/7 responses too. Highly recommend giving it a try if you haven't already!
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    Zishan Iqbal
    Launching soon!
    We've implemented AI-driven solutions like InterWiz for our hiring process, and the impact has been substantial in terms of efficiency and focus on high-priority tasks. Automating routine support inquiries with chatbots should similarly free up your team to address more complex customer issues effectively. From our experience, automation has not only reduced workload but has also been well-received by users for its quick and accurate responses.
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