Can AI Chatbots Handle Complex Customer Support Requests?

I've been working on implementing an AI-powered chatbot to streamline our customer service. While it's doing well with basic inquiries, I'm curious how effective these chatbots are when it comes to handling more complex or emotionally driven customer requests. Has anyone here successfully scaled chatbot usage for deeper support interactions? Would love to hear about your experiences with AI chatbots do they live up to the hype when it comes to handling real, high-stakes customer support moments?