Ask me anything with the CEO of Planyway, a project management tool with 700 000 users worldwide.
Sergey Koshevoy
12 replies
Hey, Product Hunt Makers!
I’m Sergey, the CEO of Planyway – the project management tool that brings your work and calendar together, helping teams stay effortlessly in sync within Jira and Trello. We started with a simple idea to make planning less chaotic, and now here we are, helping over 700,000 users around the world – from project managers and product owners to designers, developers, and marketers – tackle their toughest projects.
I’d love to share our journey and hear about yours! I’m here to answer any questions you’ve got about building Planyway, scaling from idea to reality, team collaboration, balancing priorities, or any topic that you find interesting.
Let’s chat! Drop your questions below, and I can’t wait to dive into the conversation with you all.
Replies
Menelaos Kotsollaris@mkotsollaris
after what action/set of actions did you realize you hit PMF?
Share
Planyway
Launching soon!
@mkotsollaris What truly helped us was running user interviews. By consistently engaging with users and listening to their unique challenges, we identified common themes and needs that Planyway was effectively addressing within Trello and Jira. These interviews provided direct insights, helping us fine-tune our features to solve real problems. The positive feedback, increased engagement, and higher adoption rates following these adjustments were clear indicators that we’d reached PMF.
Of course, we use Amplitude a lot to analyze user behavior, onboarding questions, but nothing is as effective as real talk with users.
What about you?
Speech to Note
What's your conversation ratio?
Free:Paid Users.
Planyway
Launching soon!
@abhishek_ux 7:1, excluding trial users
minimalist phone: creating folders
How do you handle with really annoying users? Like: Have you refunded someone just because you didn't want to handle with really bad customer?
Planyway
Launching soon!
@busmark_w_nika Oh, I see. You mean that you refused to provide the service to people who were rude to your team? Didn't get you first. I don't remember such a case in our practice but I believe you do the right thing in this case. It's better to lose a user rather than demotivate the team.
Planyway
Launching soon!
@busmark_w_nika That's a great question, Nika! I don’t think we have 'bad' customers—everyone is unique, and we embrace that. We do encounter cases where people request refunds, and sometimes the reasons may not seem entirely justified. However, we always prioritize a smooth experience, so we provide the refund in any case to avoid any conflict. My goal is to leave a positive impression, even if someone chooses to move on.
What about you?
minimalist phone: creating folders
@koshevoysergey TBH, not directly me but other people in the team decided to refund customers who were rude on customer support (they were "overexcessive" in behaviour). So instead to have this painful clients who were disrespectful, the way of handling them out was to refund them and withdraw from the contract.
But I understand that you are maybe in b2b and these organisations are more sophisticated than we experienced in b2c :D
AppManager by CompanyDNA AI
How did you get your first customer? How much did you spend to do so?
Planyway
Launching soon!
@johnberg Being an extension for other products has its pros and cons, but one major advantage is the exposure we gain from marketplaces like Jira, Trello, and GitHub. These platforms make it easy for people to find us, and as a result, we landed our first customer almost immediately after launching the paid plan.
AppManager by CompanyDNA AI
@koshevoysergey It's an amazing idea, thank you for sharing!
Apologies if I might be late to the discussion, but would really love to know your initial growth story of 1 - 100 users