Dovetail

I want to warn everyone about using Dovetail. Why is that? About three months ago, I decided that we, as the UX team in our company, could try Dovetail to analyze user test recordings. We started with the free version and everything went well. We had over 6 projects in Dovetail, over 30 recordings, and we tried out the transcribing feature and sharing the output across the company. We loved it and I started to convince my boss to upgrade to the paid version. My boss agreed and we looked forward to using Dovetail to its full potential. And then. Nothing. When I tried to log into my account on Monday, all I got was a message that my workspace had been disconnected. After three days of email exchanges with tech support, I learned that our workspace had been deleted and that they were sorry. And that's it, we lost our work for the last 3 months, so I can't recommend Dovetail to anyone because you never know when they'll delete everything you've done.

Good tool for collecting all user feedback, interviews, and tracking themes.

I've used Dovetail in my community building work to gather customer facing data from calls to survey results and create reports for internal stakeholders. It helps to have a central place to gather everything.

It helps us with everything we need so far. But I got you on my radar now :)

The features have great potential. It is a great productivity tool, saving tons of my time manually transcribing the video. On the other hand, when I tag codes to the transcript it feels like something is missing making it hard to write codes and the interface changes a lot making it harder for me to use. I love the interface way back in early 2021.

Best in class for research repository. Amongst their various features, the standout is their approach to taxonomy. Very receptive product and design teams, and highly accessible customer support.

I have been using Dovetail since 2021 across three different organisations, and I can confidently say it is an indispensable tool for any product team. When onboarded properly, Dovetail facilitates decision-making rooted in thorough research and allows teams to reuse valuable insights seamlessly. What stands out to me the most is Dovetail’s commitment to their users. Their product team truly listens to user feedback and actively adjusts their product roadmap to meet the evolving needs of their community. Also, I have found their Slack community to be an invaluable resource for UX researchers. The community is active and supportive, providing a space for researchers to share experiences, seek advice, and provide feedback to Dovetail team.

Looks incredible, will try it out :) Also, some annotated feedback on the above the fold area of your landing page incase its helpful to you guys! - https://app.usebubbles.com/21deef9c-2705-41e1-ba3e-2c70fe9d5856