What the biggest challenge to understand user needs?

Question

Benson Gao · Accepted Answer

Some user requests may not be genuine, so it's important to gather as much feedback as possible. By eliminating false demands, we can focus on the core needs.

Answer

Gathering feedback is crucial, but it's also important to have a clear process for analyzing and prioritizing that feedback. Consider setting up user interviews, surveys, or focus groups to dive deeper into understanding the core needs behind the requests. And don't forget to validate your findings with metrics and data to ensure you're focusing on the most impactful improvements for your users and business.

Emily Thompson · Answer

Getting to the core user needs is definitely a challenge. A few things that can help: 1) Cast a wide net for feedback from many users to weed out outliers 2) Dig deeper with follow-up questions to understand the 'why' behind requests 3) Prioritize needs that come up repeatedly 4) Validate genuine needs with data like usage metrics, support tickets, etc. Anyone have other techniques that have worked well?

What the biggest challenge to understand user needs?

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