What the biggest challenge to understand user needs?
Kartika Nurtasya
2 replies
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Benson Gao@bensongao
Some user requests may not be genuine, so it's important to gather as much feedback as possible. By eliminating false demands, we can focus on the core needs.
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Getting to the core user needs is definitely a challenge. A few things that can help: 1) Cast a wide net for feedback from many users to weed out outliers 2) Dig deeper with follow-up questions to understand the 'why' behind requests 3) Prioritize needs that come up repeatedly 4) Validate genuine needs with data like usage metrics, support tickets, etc. Anyone have other techniques that have worked well?