What’s the funniest thing a customer has said or asked about your product?

Question

Customers can surprise us with their questions or comments. What’s the funniest or most unexpected thing someone has said about your product? Share your stories!

Lindsay Davis · Accepted Answer

@char_lotte_emma and what was the product?

Jason Jackson · Answer

I've heard that one so many times! I just tell them that while there's no free trial, we do have a 30-day money back guarantee. So they can essentially try it risk-free for a month. If it's not a good fit, just cancel for a full refund. Works like a charm to overcome that 'free trial' objection!

Lukas Lang · Answer

I had a customer once ask if our product could make their coffee in the morning.

Answer

A customer once said, Can your product help me find my keys?

Jonathan Edward Brooks · Answer

Yeah, I've definitely heard that before! 😂 Some people are just super persistent about getting a freebie or trial, no matter how many times you explain there isn't one available. I usually just keep politely but firmly reiterating our pricing model until they get the message. Funny how some folks think they can haggle their way into a free product!

Lindsay Davis · Answer

Are you sure there’s no free option or trial available? (after saying no many times)

What’s the funniest thing a customer has said or asked about your product?

Replies