What do you think makes a good SaaS product experience?

Question

Ni ✌🏾& ❤️ · Accepted Answer

A responsive team who is eager for feedback. Also when your feedback is considered for improvement on an product

Olatz Urrutia · Answer

IMO User-friendly interface, to have a clear value proposition (even if it changes to have it clear always) and regular updates or improvements been done

Answer

According to me SaaS Product experience has less priority if it’s cost effective and it solves an urgent problem

Marat · Answer

A good Saas product experience is something that is as close as possible to well-designed consumer apps. Unfortunately, very few people working on SaaS products understand this resulting in extremely complex UX and bad visual design.

It has gotten a lot better in recent years, as more consumer designers have entered the field, but still has a very long way to go. I understand that SaaS products are inherently more complex than consumer apps (due to the complex nature of some niche industries) but if your product requires an intensive month-long course to onboard either customers or your own employees it means your UI is extremely confusing.

Answer

@outofelement Agree with your point, Not saying it’s not important just less priority:)

Sandra Djajic · Answer

Onboarding system and supportive team that values you as their customer.

Marat · Answer

@ankit_jha6 Completely disagree. Building something with a bad, confusing experience will prevent you from scaling in the future and carry high costs of completely revamping it. It will also hurt your sales vs. competition that understands the value of good experience from the start.

Marat · Answer

@ankit_jha6 We'll agree to disagree then :) I think it should be high priority as it will help you sell from the start. It will also make it much easier to onboard customers which becomes a massive expense when the UI is bad. Bad B2B UI just doesn't scale because you have to do a lot of handholding. To scale well the UI has to be self serve and for that the UX needs to be good.

Mike Gustaw · Answer

It's pretty much impossible at scale but a 1on1 onboarding system

Nadim · Answer

UX for sure

Priyank Sharma · Answer

UX is usually what makes or breaks your chances of converting a news user within seconds of signing up.

What do you think makes a good SaaS product experience?

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