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    What are some effective ways to measure the success of customer-centric products?

    Batuhan Cebi
    5 replies

    Replies

    Customer satisfaction, NPS, retention rate and revenue growth. Also user engagement is a important component.
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    Daniel Do
    That's a pretty broad question and depends on the type of product. Do you maybe mean features?
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    Luis Gustavo
    Very curious, because in Wildmetrics we are working on specific reports to understand how your customer use your product. We have reports for specific things: - How many trials are really activated? - How many customers are really onboarded? The goal with this is understand who needs to be reach out to help them to use our product.. Metrics around this could be: - AHA moments reached in for a trial user - Average Retention - AHA moments reached for new customers
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    Ongro
    Measuring retention and engagement are essential metrics for evaluating the success of a customer-centric product. - Retention measures how many customers continue to use the product over time, indicating their satisfaction with it. - Engagement measures how often and how deeply customers interact with the product, providing insight into how well it meets their needs and delivers value.
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