What are some effective customer retention strategies for your SAS?

Question

Very curious since im on the verge of launching my SAS

Nathan Covey · Accepted Answer

You need to make the product sticky. This article has some good suggestions: https://www.productplan.com/lear...

Answer

Listening to and acting on customer feedback is key. When they see you’re making changes based on their suggestions, they’re more likely to stay.

Answer

keep your product updated with new features. Regular improvements keep customers interested and invested in your service.

Answer

I find that sending personalized check-in emails works really well.

Answer

Keeping clients pleased begins with providing outstanding service. Make sure you  respond quickly to assist them and resolve any troubles they may be experiencing.

Answer

Regularly check in with your  consumers to see how they are doing. Personalised follow-ups might help them feel appreciated and heard.

Answer

Offering prizes or discounts to loyal consumers is an excellent strategy to keep them returning. It show that you  value their business.

Answer

Definitely reach out regularly! Shoot them a quick personalized email or text to check in, see how they're liking the product, and ask if they have any questions or feedback. Little thoughtful touches like that can make a huge difference in retention and loyalty. Maybe set up an automated drip sequence to stay in touch without having to manually message everyone. The personal connection is key though!

Azlan Tariq · Answer

@sophiarosecarter True i agree! personal connection is very important

What are some effective customer retention strategies for your SAS?

Replies