What alternative metrics does your team consider?

Question

I'm curious because I believe there are many aspects to consider beyond the metrics we're used to (CTA, CSI, etc)
It's time to explore some new ones

Bailey Dotson · Accepted Answer

I totally agree that looking beyond traditional metrics is crucial. I find it helpful to track user engagement and satisfaction more deeply. What alternative metrics do you find useful?

Answer

Innovation Index, Process Cycle Time, Return on Effort :)

Answer

Focusing on customer lifetime Value (CLV) is helping us understand the true value each customer brings over time.

Answer

I’ve been thinking about this too! I try to look at user feedback and behavior patterns, not just the usual metrics. What new metrics have you explored?

Answer

Product Usage frequency is a big one for us. It's great indicator of how engaged our users are with what we're offering.

Tom Nick · Answer

My team often looks at  Customer Retention Rate alongside the usual metrics. It gives us a better idea of long term satisfaction.

Mary Garcia · Answer

We look at Velocity (how many features or story points we complete per sprint), Cycle Time (how long it takes from starting work on a feature to deploying it), and NPS to gauge customer satisfaction. Would be curious to hear other metrics teams find insightful!

Answer

Exploring new metrics sounds exciting! I’ve started focusing on customer retention and the quality of interactions

What alternative metrics does your team consider?

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