Understanding your users through surveys
Cristina Bunea
9 replies
Everyone tells you to talk to your users and deeply understand them. From every product podcast to the PMF framework Superhuman built. Yet, the status quo for asking users questions in-product is so, so bad. I can't remember the last time I filled out a survey.
I'm organizing a Masterclass on how to build effective ones by breaking down examples from products like Airbnb and Notion. Would love to see some of the PH community on there. We'll be answering questions at the end and doing a walkthrough of how you can set up a survey.
https://events.zoom.us/ev/AmFkKaZp7MBMO1YpJzd_wfhePId8X6Oaoq_DmGlOdgg8l5qtc6K8~AqJKneQfsLJpNRC1DBmW_e-FH4r83-b48uPLbpD34w8yKBZA2NDFBM3nIA
Replies
Finn Lobsien@finn_lobsien
Command AI
Will be there
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GSC Agent
Cristina, your Masterclass on crafting effective user surveys sounds incredibly insightful, especially with the hands-on breakdown from top-tier products. I'm looking forward to joining and learning how to better engage with my users!
we did one for memes 🐸
useful tool
Hi Christina, I'd love to join but unfortunately not available at this time.
We constantly iterate on the survey we have in Planyway, but mainly use it for the onboarding purposes, to show the right view. And also this data is used for the sales purposes. For a deeper analysis, we tend to organize real-time meetings with users, so that we can understand the use cases and check hypotheses we get after analyzing usage data through Amplitude.
Great! Count me in
Command AI
Pumped for this :)
Count with me, but the problems I usually have with surveys, is that are always biased. How do you avoid it? Or at least, minimise
Understanding the customers is so important! Thanks for the invitation !!