Tell me about your SaaS customer experience journey...
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![Philip Snyder](https://ph-avatars.imgix.net/4159816/2890888b-f57a-44c2-8152-db9755d2b889.png?auto=compress&codec=mozjpeg&cs=strip&auto=format&w=36&h=36&fit=crop)
Philip Snyder@philipsnyder
My SaaS customer experience journey starts with the product discovery phase, where I research different services and compare features. I pay most attention to user reviews, as they provide honest feedback regarding the customer experience with the service.
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@philipsnyder Thanks for your input! :) What sites would you typically visit for reviews?