Tell me about your SaaS customer experience journey...
Santa
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What are typical touchpoints and customer journey phases for your SaaS? What do you pay most attention to and why? What surprisingly positive or negative customer experience have you had with other SaaS brands?Replies
Philip Snyder@philipsnyder
My SaaS customer experience journey starts with the product discovery phase, where I research different services and compare features. I pay most attention to user reviews, as they provide honest feedback regarding the customer experience with the service.
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@philipsnyder Thanks for your input! :) What sites would you typically visit for reviews?