How many times have you done 1:1 with your customers, founders?

Question

Sebastian · Accepted Answer

I did tons of 1:1s with customers early on. It was overwhelming but crucial. I’ve had fewer with founders, but I see the value in those too.

sumbal arora · Answer

for me regular 1;1s with customer are a must They really help me build trust and get honest feedback.

Sanjau Sanjay · Answer

It's a chance to connect on a deeper level hear my stories and address issues that I don’t always come up in group settings

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1:1 meetings are something I prioritize because they're a real opportunity for meaningful connection

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As a solo founder, I prioritize 1:1s during beta phases. I’ve done around 30 so far.

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I find it's a great way to truly understand their needs and get feedback that helps shape my direction

Inid Leksina · Answer

Every week if I can!

Olivia Jane Carter · Answer

I try to connect with customers 1:1 as often as I can, at least a few times per month if not weekly. Nothing beats hearing feedback and ideas straight from the source! Plus building those relationships is key. I use a mix of scheduled calls, casual chats if they reach out on social, and short surveys to keep a pulse on things without it feeling too formal. Has worked well so far in keeping customers engaged and gleaning valuable insights.

Zhiqi Shi · Answer

Customers, everyday; Founders, about once a week

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I set up 1:1s with customers at least once a month for detailed feedback. I'm planning to do more with founders as well.

Hassan Sajjad · Answer

I’ve had multiple 1:1s with customers, leading to great feedback. I think doing more with founders would bring out even better insights.

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I don't track the exact number, but I try to do 1:1s whenever I roll out a major feature. Direct feedback is priceless.

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I make it a habit to connect with at least five customers 1:1 every month. It keeps me grounded in their needs.

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Not as often as I should. I'm realizing I need to prioritize it more.

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i usually have weekly 1;1s with my cofounder to keep things moving. Customer 1:1s happen a bit less often, but they’re still important.

How many times have you done 1:1 with your customers, founders?

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