How do you support customers?
Galia Ben David
12 replies
Which platforms or technologies do you implement to support clients? (Intercom, zendesk, etc)?
Replies
Kit Fach@kit_fach
Right now we use Crisp for live chat and have been loving it. We pay much less than we did when we used intercom and so far it's been amazing. We do YouTube and Loom videos for commonly asked questions to send to our customers as well.
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I’ll go first and shameless plug, gotolstoy.com lets you create interactive, personalized video experiences for support. I’d love to know what everyone’s favorites are, and why :)
Tolstoy
Intercom primarily for our customers
assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
@antonovna That’s awesome, seems very thorough. Do you mostly rely on emails and phone calls?
@samantha_becker1 Mostly more phone calls. But e-mail is also used + phone messengers (viber, telegram)
moji AI wearable
Joonbot and a 'Knowledge Center 🔖' https://mlnk.to
Our app is a Twitch Extension for streamers so we're intending to use discord as that's the tool as it's commonly used in the community.
Haven't decided whether we'll use a bot for tickets but we'll explore it.
For whatsapp based support...
Whatsresponse - a rules based autoresponder for Whatsapp
www.whatsresponse.com
www.producthunt.com/posts/whatsr...
Support systems can be designed using a conversation builder in the tool. Mild support requirements gets resolved automatically, by following the pre designed conversation flow, leaving more time for you to support customers who needs advanced support.