How do you support customers?
Galia Ben David
12 replies
Which platforms or technologies do you implement to support clients? (Intercom, zendesk, etc)?
Replies
Daniil Glezer@daniilgdg
Tolstoy
Intercom primarily for our customers
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I’ll go first and shameless plug, gotolstoy.com lets you create interactive, personalized video experiences for support. I’d love to know what everyone’s favorites are, and why :)
assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.
@antonovna That’s awesome, seems very thorough. Do you mostly rely on emails and phone calls?
@samantha_becker1 Mostly more phone calls. But e-mail is also used + phone messengers (viber, telegram)
moji AI wearable
Joonbot and a 'Knowledge Center 🔖' https://mlnk.to
Our app is a Twitch Extension for streamers so we're intending to use discord as that's the tool as it's commonly used in the community.
Haven't decided whether we'll use a bot for tickets but we'll explore it.
For whatsapp based support...
Whatsresponse - a rules based autoresponder for Whatsapp
www.whatsresponse.com
www.producthunt.com/posts/whatsr...
Support systems can be designed using a conversation builder in the tool. Mild support requirements gets resolved automatically, by following the pre designed conversation flow, leaving more time for you to support customers who needs advanced support.