How do you gather feedback from your users?
Sajin S
14 replies
I'd love to hear about your experience collecting user feedback. What methods do you use? (e.g., surveys, interviews, focus groups, user testing, etc.) How often do you gather feedback from your users? Do you use any specific tools or platforms to manage this feedback? If so, which ones? Additionally, do you prefer quantitative or qualitative feedback, and why? Your insights will be greatly appreciated!
Replies
Richard Reis@richardreeze
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I follow Superhuman's "Product Market Fit engine."
Helps me know a) which existing features to improve and b) which feature requests to build (most importantly, what users to listen to).
As for tools, I know Superhuman uses Typeform. But if (like me) you're an indie maker without millions of VC dollars lying around, the survey is easy to design (shadcn!) and automate (Google Sheets api!)
Hope this helps.
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TimeAlign
@richardreeze We're about to launch for the first time, and I read that article long long ago. I am very excited to start to implement the survey!
TimeAlign
@richardreeze Actually I am also curious - how do you integrate/automate your survey collection process? Just an email drip?
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@jordan_dominguez It's a bit subjective, but I do it once people have gotten the "core value from the product".
For example in one of my projects, I assume people got the core value after completing two lessons, so I send them the survey.
I said it's a bit subjective because it's hard to know exactly when people have gotten "the core value" (for example, I think Superhuman sends you the survey after a 2-week streak using them).
But basically, you don't want to survey people who have barely used the product/ don't really care (even if they signed up).
@richardreeze I like a & b questions
I felt feedback is much easier if you keep it short.
Though at early-early stages I got bad engagement on forms, so I literally asked people to hop on calls
WIll share a method that I thought is smart but didnt work out
- Made a Slack Community for early users
- And I thought we will send them surveys with emojis
🌟 so good, I am ready to recommend it to my peers
✍️ will try on my 1:1s, ready for a call afterward to discuss feedback
🤔 don't think I need this
❤️🩹 good idea, but need improvements
I got one round of good responses and than — nada, it died off
What worked:
Ask to hop on call and show how they use product. During such calls people shared more
TimeAlign
We've just been getting started (launch is in two weeks!) so most of my experience is with our beta users.
A few things that have been very effective for us are:
1. Our discord community, where we can message directly with users.
2. Canny.io - a great way to get a public roadmap and allow user submissions/allow users to vote on features.
3. Good ole video chat. Setting up calls with users to walk through their experience and their use cases.
Gathering user feedback has been essential for our product development at OctoBot (https://www.producthunt.com/post...).
We (with @guillaumemdsm) employ a mix of methods including Posthog surveys, user interviews, and usability testing to gain comprehensive insights.
For managing this feedback, we utilize tools like Tally for surveys and Notion for organizing and tracking feedback data.
Launching soon!
Oh, gathering user feedback is like conducting a technology orchestra! I jam with surveys, interviews, and user testing regularly to fine-tune our product. Are you more of a qualitative maestro or a quantitative virtuoso when it comes to feedback?
Hey @sajin_s! 😄 Gathering user feedback is crucial for product development. Personally, I mix methods like surveys for quantitative data and interviews for qualitative insights. 📝 I use tools like Typeform for surveys and Dovetail for managing qualitative feedback. We usually collect feedback after major updates or quarterly. Both types of feedback are valuable; quantitative for trends and qualitative for in-depth understanding. What's your go-to method? 😊
I prefer user interviews for collecting feedback. It allows me to dive deep into users' experiences and understand their pain points better. I try to do this at least once a month.
Traditional surveys and interviews are valuable, but why not spice things up? Here are some unique ways to gather user feedback:
Interactive Tutorials: Embed mini-tutorials within your product that guide users through key features. At the end, include a thumbs up/thumbs down option to gauge their understanding and identify areas for improvement.
Gamified Feedback: Turn feedback into a game! Design challenges where users complete tasks and answer questions to earn points or badges. This can make feedback collection fun and engaging, especially for younger audiences.
Social Wall Feedback: Create a dedicated space within your platform where users can share feedback publicly. This fosters a sense of community and allows you to see common themes and upvote valuable suggestions.
Emoticon Feedback Buttons: Scatter strategically placed emoticon buttons throughout your interface. A simple happy, meh, or sad face can quickly capture user sentiment on specific features or actions.
User Testing with Storytelling: During user testing sessions, ask participants to narrate their experience while using your product. This storytelling approach reveals their thought process and exposes unexpected pain points.
By using these creative methods, you can not only gather valuable feedback but also boost user engagement and make the process more enjoyable for everyone.
We aim to deliver projects that make clients happy and eager to provide feedback.