How do you gather feedback from your users?
Sajin S
25 replies
I'd love to hear about your experience collecting user feedback. What methods do you use? (e.g., surveys, interviews, focus groups, user testing, etc.) How often do you gather feedback from your users? Do you use any specific tools or platforms to manage this feedback? If so, which ones? Additionally, do you prefer quantitative or qualitative feedback, and why? Your insights will be greatly appreciated!
Replies
Herklos@herklos
Gathering user feedback has been essential for our product development at OctoBot (https://www.producthunt.com/post...).
We (with @guillaumemdsm) employ a mix of methods including Posthog surveys, user interviews, and usability testing to gain comprehensive insights.
For managing this feedback, we utilize tools like Tally for surveys and Notion for organizing and tracking feedback data.
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@herklos It's great to hear how OctoBot is prioritizing user feedback in your product development process! Using a combination of methods and leveraging tools for organizing and tracking feedback data sounds like a robust approach to ensure all feedback is accounted for and actionable. This meticulous approach surely contributes to creating a user-centric product. Kudos to you and @guillaumemdsm for your dedication to continuous improvement!
Traditional surveys and interviews are valuable, but why not spice things up? Here are some unique ways to gather user feedback:
Interactive Tutorials: Embed mini-tutorials within your product that guide users through key features. At the end, include a thumbs up/thumbs down option to gauge their understanding and identify areas for improvement.
Gamified Feedback: Turn feedback into a game! Design challenges where users complete tasks and answer questions to earn points or badges. This can make feedback collection fun and engaging, especially for younger audiences.
Social Wall Feedback: Create a dedicated space within your platform where users can share feedback publicly. This fosters a sense of community and allows you to see common themes and upvote valuable suggestions.
Emoticon Feedback Buttons: Scatter strategically placed emoticon buttons throughout your interface. A simple happy, meh, or sad face can quickly capture user sentiment on specific features or actions.
User Testing with Storytelling: During user testing sessions, ask participants to narrate their experience while using your product. This storytelling approach reveals their thought process and exposes unexpected pain points.
By using these creative methods, you can not only gather valuable feedback but also boost user engagement and make the process more enjoyable for everyone.
@jpgohil93 Absolutely! You're right, traditional methods are great, but these creative approaches gamify feedback and make it more engaging. Love the idea of emoticons scattered throughout to capture user sentiment on the fly! This will definitely boost engagement and provide valuable insights.
I follow Superhuman's "Product Market Fit engine."
Helps me know a) which existing features to improve and b) which feature requests to build (most importantly, what users to listen to).
As for tools, I know Superhuman uses Typeform. But if (like me) you're an indie maker without millions of VC dollars lying around, the survey is easy to design (shadcn!) and automate (Google Sheets api!)
Hope this helps.
@richardreeze We're about to launch for the first time, and I read that article long long ago. I am very excited to start to implement the survey!
@richardreeze Actually I am also curious - how do you integrate/automate your survey collection process? Just an email drip?
@jordan_dominguez It's a bit subjective, but I do it once people have gotten the "core value from the product".
For example in one of my projects, I assume people got the core value after completing two lessons, so I send them the survey.
I said it's a bit subjective because it's hard to know exactly when people have gotten "the core value" (for example, I think Superhuman sends you the survey after a 2-week streak using them).
But basically, you don't want to survey people who have barely used the product/ don't really care (even if they signed up).
@richardreeze Thanks for sharing your experience with the Superhuman Product Market Fit engine! Love that it helps you prioritize features (improve existing vs build new) and identify the right users to listen to. Building your own surveys with Typeform and Google Sheets is a resourceful way to go for indie makers. This is a great tip for anyone looking for a cost-effective approach! š
Launching soon!
@richardreeze I like a & b questions
I felt feedback is much easier if you keep it short.
Though at early-early stages I got bad engagement on forms, so I literally asked people to hop on calls
We've just been getting started (launch is in two weeks!) so most of my experience is with our beta users.
A few things that have been very effective for us are:
1. Our discord community, where we can message directly with users.
2. Canny.io - a great way to get a public roadmap and allow user submissions/allow users to vote on features.
3. Good ole video chat. Setting up calls with users to walk through their experience and their use cases.
@jordan_dominguez That's awesome! Pre-launch feedback is crucial. Sounds like you've got a great toolbox using Discord, Canny.io, and video chats. Good luck with the launch!
Hey @sajin_s! š Gathering user feedback is crucial for product development. Personally, I mix methods like surveys for quantitative data and interviews for qualitative insights. š I use tools like Typeform for surveys and Dovetail for managing qualitative feedback. We usually collect feedback after major updates or quarterly. Both types of feedback are valuable; quantitative for trends and qualitative for in-depth understanding. What's your go-to method? š
We use a mix of surveys, user interviews, and analytics to gather both quantitative and qualitative feedback. For surveys, we use Typeform to create engaging questionnaires that we send out quarterly. Analytics tools like Mixpanel and Amplitude help us track user behavior and identify potential issues. And nothing beats hopping on calls with users to really dig into their experience - we aim to do a handful of user interviews each month. It's a constant process of gathering feedback through multiple channels and iterating based on what we learn.
@ethanjamescooper Sounds like you have a robust feedback system in place! Typeform, Mixpanel & user interviews are a great combo. Our team is similar - always iterating based on what we learn.
I prefer user interviews for collecting feedback. It allows me to dive deep into users' experiences and understand their pain points better. I try to do this at least once a month.
@tanya_sharath User interviews are powerful! Great for in-depth understanding. Do you ever use any surveys to gather broader trends, or is it all qualitative for you?
We aim to deliver projects that make clients happy and eager to provide feedback.
Launching soon!
WIll share a method that I thought is smart but didnt work out
- Made a Slack Community for early users
- And I thought we will send them surveys with emojis
š so good, I am ready to recommend it to my peers
āļø will try on my 1:1s, ready for a call afterward to discuss feedback
š¤ don't think I need this
ā¤ļøāš©¹ good idea, but need improvements
I got one round of good responses and than ā nada, it died off
What worked:
Ask to hop on call and show how they use product. During such calls people shared more
@kostyabolsh Interesting about the Slack community + emoji surveys! Sounds like a creative approach.
Maybe users felt overwhelmed with another notification channel (Slack) on top of surveys.
Love that you offered calls to see how they use the product - that personal touch can be much more engaging. Great way to pivot!
Launching soon!
Oh, gathering user feedback is like conducting a technology orchestra! I jam with surveys, interviews, and user testing regularly to fine-tune our product. Are you more of a qualitative maestro or a quantitative virtuoso when it comes to feedback?
@thestarkster Love the "technology orchestra" analogy! I tend to be a mixed methods maestro, conducting both qualitative interviews and quantitative surveys to get the full picture. What about you - do any feedback methods feel more like your first chair?