How do you build and maintain a strong community around your product?
Herklos
44 replies
Building and keeping a strong community around my product has been tough because it needs constant interaction.
That's why I'm interested in hearing how others have managed to do it.
Replies
Siri Nana@siri_nana
I find that hosting regular Q&A sessions and AMAs helps build trust and keep the community informed and engaged.
Share
@siri_nana Great idea, published Youtube? Or using text format?
Commenting here because I'd also love to hear about this :)
Building and maintaining a strong community around your product requires consistent engagement and genuine interaction with your users. By actively listening to feedback and fostering a sense of belonging, you can create a loyal and supportive community.
I start by creating a welcoming environment where users feel heard. Regular updates and responding to feedback help maintain that connection.
@tanya_sharath How do you share updates? Using your project socials?
I use social media, forums, and newsletters to stay in touch with my users.
@steven_granata It's an internal forum or it's a third party website?
Use social media to keep constant updates, and engage with the community regularly on Discord
I focus on active engagement. Regularly interacting with users through social media, forums, and emails helps a lot.
Creating a forum or dedicated space for users to discuss and share their experiences has been very effective for us.
@latham_ryan Thanks! Do you have any tool to suggest to create a dedicated space for users?
We use social media polls and surveys to gather opinions and make users feel involved in our decision-making process.
Transparency is key. Regularly updating the community on what’s happening behind the scenes builds trust.
"Sharing behind-the-scenes content and sneak peeks keeps the community excited and engaged with our product.
"
Providing excellent customer support and addressing issues quickly helps maintain a positive community sentiment.
I organize contests and challenges that encourage participation and interaction among community members.
@mini_addison Great idea. How to do you organise these contests? On social media?
Building a community starts with a clear mission and values that resonate with your audience. Communicate these regularly.
Collaborating with influencers and advocates within the community helps spread the word and build a stronger network.
I engage with users by asking for their input on new features and improvements. This involvement builds a sense of ownership.
@charlos_brat Thanks! How do you engage with them?
We host regular Zoom calls and have a newsletter where we share high value content and free upcoming workshops. We love our community and they contributed over $130k to an Indiegogo crowdfunder that we ran a couple years ago (https://sutra.co/crowdfunder). We don't really do much social media. Mostly just live calls.
Recognizing and rewarding active community members fosters loyalty and encourages continued participation.
I host live streams and webinars to interact with the community in real-time and answer their questions.
@debra_hetrick What tools are you using to share your live streams and webinars? Youtube?