Here is a growth operating model for an ecommerce brand in 2023
Aashish Ramamurthy
6 replies
Acquisition
- Create a viral campaign using influencers, users & promote it. ( Example: Liquid death murder your thirst campaign )
- Leverage Tiktok, Fb & google display ads to showcase your products to interested users.
- Use an attribution system to understand overlap of traffic X revenue across multiple channels ( Eg, GetModa )
- Start a referral program for your existing users & incentivize accordingly.
Retention
- Build your Email & SMS subscriber list using website forms. Activate them with a welcome sequence keeping in focus first time purchases.
- Setup automations to Increase Customer Engagement, Reduce customer churn, Increase Repeat purchases.
- Move your frequent buyers to a VIP program & provide exclusive benefits
_ Keep your brand messaging & story in mind of customers always through your social media & community.
- Use Whatsapp for conversational messaging use cases & support for users.
- Send your most converting customer data back to your acquisition channels & increase ROAS.
- Leverage AI to analyze your customer data, emails, ads & provide you tips to grow your e-commerce business.
What's your one tip for a e-commerce brand to grow in 2023?
PS: Launching https://www.producthunt.com/products/moda on 11th May. get ready
Replies
Neil Roy@neilroy91
Moda
Acquisition
Retention
Customer Support
Repeat...
This seems to be the winning combination for sure!
Share
@neilroy91 For sure !!
This is a good framework Aashish!
I would also add talking to customers as a necessary step in growing your ecommerce.
Understand what they need, how they feel, what can help you build a relationship with them.
Involve them in building your business.
@amgxvalue Yeah bringing CX to personal level is necessary. While you can start off this manually, as you scale you need to set in systems connecting your CX with customers. A CDP could help in it.
That's a wonderful blueprint Aashish, thanks for sharing this with us. Indeed Liquid death murder your thirst campaign was super awesome, but their branding is super cool
@sachin_shajan Yup. Dig a little more here - https://dtcdrive.substack.com/p/...