Have you created a community for your product on Slack, your website, or another platform?

Question

What has worked best for you in getting people to engage?

I am seeing that, mostly in the B2B SaaS space, products are building their communities on Slack and their websites. They are actively engaging with current and potential clients, sharing product updates and more.

This is becoming a new channel for retaining customers and attracting new ones.

Senthilnathan RM · Accepted Answer

Yeah, Slack’s pretty solid for chatting. But we actually built and run our community using our own platform - Wylo, and it’s worked out great for us as a B2B SaaS. We share product updates, and sneak peeks, and handle support there, and it’s nice to have both forums and chats for different kinds of discussions. We just pop in regularly to answer questions and keep things active—it’s been a pretty good way to stay connected with all our users.

Salar Davari · Answer

for my product, Pinterest and Reddit have worked. Not that we've got lots of customers through these communities, but the feedback we got from our audience there helped us improve the product.

Guillaume · Answer

@konrad_sx Can you create it from scratch, or do you need an account that already has karma?

Konrad S. · Answer

Reddit for my B2C. I think it's working really well, especially since many of my users are on Reddit already.

Benson Gao · Answer

I believe creating a community is essential for a product because it helps you connect more closely with users

Hugo Dominic Carmichael · Answer

We created a community for our product on Slack and it's been super helpful for getting quick feedback and ideas from engaged users. Definitely recommend it if you want a direct line to your most passionate customers to help guide your product development. The key is keeping discussions focused and the community well-moderated.

Hamza Afzal Butt · Answer

I have started on Reddi.

Daniel James Harris · Answer

Reddit has worked well for us too. The feedback and engagement there helped shape our product roadmap. We also created a Discord server for our most engaged users to have more in-depth discussions and beta test new features. It's been super valuable for building relationships with our community. Slack could also work if you want to keep things more private.

Rupal Saini · Answer

@senthil99nathan Thanks for sharing! Wylo looks interesting—I'll check it out.

Guillaume · Answer

@konrad_sx That's great, good to know!

Wendy Huang · Answer

I used Intercom, LinkedIn, Reddit, and Instagram.

Michael · Answer

We’ve built our community directly within the daily. dev Squads platform. It's been a great choice because developers are already active here, which makes it easier to connect and engage with the right audience.

Rupal Saini · Answer

@hswpro which one is the more successful one, with more engaged users?

Rupal Saini · Answer

@konrad_sx That's great! Can you please share it? Also is it helping you in getting paid customers?

Priyanka Saini · Answer

Yes, Rupal! We created a community for our product on Slack, and it’s been an amazing way to connect with users directly. It’s super helpful for getting quick feedback and ideas. Sometimes, when they have an issue, we fix it right there, and they appreciate it on the spot. It’s a great, easy way to chat with customers and solve things fast! :) We recently created our product community on Reddit too. :)

Have you created a community for your product on Slack, your website, or another platform?

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