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  1. Discussions
  2. Customer feedback is golden.

Customer feedback is golden.

Promise Uzoechi
2 replies
How do you encourage customers to share their opinions and ideas for improving your product or service?

Replies

Tatiana Tompkins
FAM - Social Finance
FAM - Social Finance
Customer feedback is HUGE for any company at any stage. I think a smart way to encourage customers to share their opinion & idea for improvement would be to make them feel like their voice matters and that you, as the founder or business exec, are truly listening and care about their concerns. If you can make them feel valued in the communication process, I think you will get true honest feedback.
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Outlivo
Absolutely! Customer feedback is pure gold for a service or a product. The best way is to provide them with tips that they need n eventually ask for their tips with respect to the product/service you are providing. Nowadays, testimonials are being given importance as well - which not only enhances your product/service but is good for marketing as well. What do you think?
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