How to deal with angry customers?

Dealing with angry online customers can be challenging, but it's an opportunity for growth. Approach it like this: When a customer vents online, remember they're upset about the situation, not you personally. Stay calm, listen actively, show empathy, and avoid blaming. Your ability to provide excellent online customer support can turn a disgruntled customer into a loyal one. Share your approach to handling difficult customers in online customer support! What strategies work best for you?