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Best practices for collecting feedback from your first users?

Mehran Najafi
12 replies
Hi Hunters. Just wondering what you've found to be the most effective methods, models, surveys you've used in getting feedback from your first users.

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Tommy De Rossi
Notaku
Notaku
For notaku.so I have a feedback button that simply opens the live chat with a prefilled message like "i have some feedback:" It is really helpful because this way i can start a conversation instead of trying to decipher what they meant from a small text Having a zoom call would be even better but it's more difficult I also made a Roadmap website using Notion + Notaku where users can upvote features they want, this has been really helpful
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Mehran Najafi
@xmorse interesting! really good point you're raising regarding small text and it being hard to decipher. so do you have a list of key questions that you want to ask on chat?
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Alissa Anne Pagano
DIY Startup School for Solopreneurs
Not a tactic I've used but one I've engaged with: incentivizing the feedback. Goes hand in hand with the make it easy strategy. Offer something special or novel within the product in exchange for that feedback form submission. For me as a consumer, I usually have thoughts, but rarely am I self-motivated to share them. Knowing the size of the dev team behind the product also contributes. Difference between feeling like an early user who might be heard vs a faceless beta tester whose feedback is being shot into a barrel.
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Mehran Najafi
@alissaannepagano super valuable insights! what do you think is a good offer to exchange for a feedback submission - something like a yearly discount or free monthly upgrade?
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Alissa Anne Pagano
DIY Startup School for Solopreneurs
@mehran_najafi yeah! I'd say it depends too on what's valued within the product itself — something as simple as a collectible or badge can do the trick in a gamified or social setting. looking at the previews of micromove, I think the monetary/value exchange would be the way to go, or a limited feature unlock. good upsell opportunity for those motivated users as well :^D
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Philip Snyder
Delphi — Digital Clone Studio
Delphi — Digital Clone Studio
Embedded Livechat or Typeform Surveys
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Mehran Najafi
@philipsnyder great! you find the typeform questions in their surveys effective?
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Philip Snyder
Delphi — Digital Clone Studio
Delphi — Digital Clone Studio
@mehran_najafi Primarily using Typeform to identify users who the product helps the most then follow up via email.
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Nadir Arda Oral
Instead of asking directly with the word "feedback" at first, it makes more sense to ask their opinions about their wishes and the issues they want to change at each meeting. The golden rule of getting correct feedback from here is to choose a contact style that the customer thinks can give negative feedback and feels friendly and comfortable.
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Mehran Najafi
@arda_finsmart great points. so the approach/language around it is very key treating it as more of a collaboration rather than just a feedback play + making it feel safe to share all opinions. Do you have a preferred method or format where you do this?
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