Are customers always right?
Hibba Shahid
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Martin Mariฤรกk@martinmaricak
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If they were, we'd have faster horses instead of cars. ๐
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No, but you kinda have to follow this ethos when it comes to customer service.
@hibba_shahid Seek first to understand, then to be understood.
Do you have a specific example?
@nathancovey I see. What if customers have unrealistic expectations or misunderstand a situation?
Launching soon!
@hibba_shahid I have seen the place. What helps?
Having a solid and fixed roadmap. Yes, do send out occasional feature request emails, surveys, etc. Do take their inputs, feedback, etc. but do not let them drive the product.
And it's okay to say - No, we do not have that envisioned for (Product name).
Hey, I'd rather have customers who feel for my product a lil' in the same way if not more. And if you stand your ground and not nod to every customer feedback/request, you'll be just fine