Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.
As one of the top customer service ticketing software, Zendesk has enabled us to seamlessly integrate with customer environments and analyze their data, thanks to its robust integration capabilities.
We reconfigured Zendesk chat so you can anonymously chat with our founders - from the app! It's not real-time, but our founders will get back to you by the next business day!
Zendesk for TikTok Shop improves access to customer assets, enhancing service, comms, and engagement. Inbound messages, including video, product cards, and order cards, appear in Zendesk workbench.
Used at several companies. It is a default for customer support software when you start looking into what service you will use. Very easy to set up and use for even the smallest teams
Zendesk can be challenging for some users due to its customer service responsiveness, with reports of days-long waits for support replies. The platform has faced criticism for its siloed systems, which can complicate the user experience for those needing a unified customer service solution. Moreover, the lack of native integration with popular CRM software like HubSpot can be a significant drawback for businesses seeking a cohesive customer relationship and support management system. Overall, just don't do it.
We use Zendesk (https://simply-b2b.zendesk.com/h...) for our customer knowledge base. 100's of articles and everything is easier to understand and manage! Once a person signs up on https://simply-b2b.com - we send them a welcome email and a link to our zendesk hosted Help Centre
