The Zen of Social Media Marketing (4th edition) alternatives

I've briefly used this solution and I can safely say it encompasses numerous useful features. I'd definitely recommend that any marketing specialist adds this to their stack.

Customer support is one of the worst I have ever encountered. I purchased this software about 6 months ago. Before purchasing, I asked the founder if they had Google My Business incororated. I was told not yet but that it would happen very soon. I have since followed up with them about every 2 weeks to see if this was being integrated. Most of the times, I did not get an answer to my emails. I would often have to send 4-5 emails before getting an answer. And every time I got an answer, I was told Google My Business would be integrated shortly, and often the update was that it would happen in about 2 weeks time. About 6 months later, this is still not integrated. So in short: In my opinion, the customer service is terrible. I do not get replies when sending emails, and I feel lied to regarding the integration of Google My Business. I am very dissatisfied and would not recommend this to anyone.