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A platform to provide a seamless customer experience across AI and human support, delivering increased customer satisfaction while reducing costs.

Zendesk is a service-first CRM company that builds software designed to improve customer relationships. As employees, we encourage each other to grow and innovate. As a company, we roll up our sleeves to plant roots in the communities we call home.

Thena keeps track of shared Slack channels with customers. Organizes customer channels with request identification, connects to internal tools, allows customer escalations, notifies teams, and analyzes behavior.