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  • Canny

    Canny

    Build better products with customer feedback
    48reviews
    390followers
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    What do people think of Canny?

    The community submitted 48 reviews to tell us what they like about Canny, what Canny can do better, and more.
    What do you think about Canny?
    Leave a rating or review for the community
    4.2/5All time (8 reviews)
    1/5
    Recently (0 reviews)
    48 Reviews
    Owen Doherty

    Operations at Orca Scan

    1 review
    Verified
    I don't typically leave reviews but i love this product, I've been using Canny personally since the beginning but was recently successful in convincing the rest of the team we need this for our product. It's been a success story since day 2 of implementation. I could never revert to our old ways of capturing feedback. Love this in every way and the great people that support the project!
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    Amit
    Amit
    @amitarelliz
    3 reviews
    The worst product and people in history. They're literally just using companies to run free ads on their public sites to get more traffic for themselves. All your data and roadmap is locked in - and oh - all your competitors can see everything in public, along with your customers - of which the noisiest 5% (that pay no money) will complain loudly in public. Anyone who uses a public roadmap is totally screwed.
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    Jacques Reulet
    Hey, Amit! I just saw this review, and it sounds like you had a less-than-ideal experience. We definitely could've done a better job communicating our functions as well. I'd be happy to discuss via email, and I'll personally help you get set up if you want to give Canny another shot. Feel free to reach out to me directly. jacques@canny.io Just to clarify a few things here: - We do have an option to remove our minimal "Powered by Canny" branding on our Business plan. - We offer an API as well as CSV exporting to pull your data from Canny when needed. - Private boards are available in Canny to restrict who can view and participate in feedback.
    Sara Ho
    Sara Ho
    Exploring products
    6 reviews
    Does the job and I don't have any complaints so far. We use it mostly for customers to submit enhancement requests.
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    Anirudh Koul
    Data Scientist, Founder of Seeing AI
    3 reviews
    Review of Canny Free
    I discovered Canny 2 years back while on a hunt for a solution to idea generation for employees within an enterprise company. From generating crowdsourced ideas to collecting customer feedback to doing behind the scenes project management, Canny does it all with a clean, responsive interface that delights the end user.
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    Paolo Morello
    @paolo_morello2
    1 review
    Review of Canny Free
    Its an amazing product
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    jåW dîN
    jåW dîN
    @jaw_din
    5 reviews
    Too much friction for people to go to another site, log in, etc.
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    Jacques Reulet
    Hey there! We actually do have an SDK that solves the "yet another account" problem. You can pass over some data to make it a completely seamless experience for the user. Even better, you can embed Canny right into your product and use SSO to attribute feedback automatically. Again, a seamless user experience! Details are at https://developers.canny.io/install Please reach out if you have any questions getting that set up! support@canny.io
    K K
    K K
    @k_k12
    1 review
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    Vicente Guerra
    Co-Founder & CTO Artificial Nerds
    3 reviews
    Review of Canny Free
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    Yassine Belmamoun
    Chief Technology Officer @ Manatal
    4 reviews
    Does not recommend this product
    Review of Canny
    The product looks good but I am disappointed by the sales team (Andre). I have 3 questions: - Why would we pay 3x more for Canny compared to UPVOTY ? The features look similar. - Why don't you offer a fair discount for early-stage companies? You benefit from 70% discount from Intercom - Hubspot offers 90% discount for early-stage companies - and you offer 50% on Growth plan if we pay 1 year upfront ... sounds like a joke to me. - Why is the pricing based on features and # tracked users? If I decide to go with 50 users but I need to ETAs, I need to pay for 1,000 tracked users ?
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    Jacques Reulet
    Hey Yassine, Sorry you had a bad experience back then! I know it's been almost 5 years, but we'd love to make this right for you. To answer your questions: Canny outperforms Upvoty in many ways. 1. For example, Upvoty: - There are almost no prioritization capabilities - Board settings have no categories – you're limited to title and description - No integrations with Zendesk, Teams, Linear, Github, Asana , Hubspot or Salesforce - Doesn’t have the option to customize the boards, maximum characters in descriptions of form, or to add images - Has no AI component (check out our latest launch – Autopilot!) Plus, we have free and a starter plans now, so the prices aren't that different 😉 2. We offer startup discounts for eligible companies. Check out our pricing here and reach to the team for more info: https://canny.io/pricing 3. We're priced based on features and admins. End user and contributor seats are unlimited. So, even if you're a customer-facing team, and the number of tracked users grows, the bill stays the same. We're priced based on features too. It depends on how much you want to get out of your feedback.
    Chris Tan
    Chris Tan
    Developer & Co-founder @ CozyCal
    6 reviews
    Recommended this product
    Review of Canny Changelog

    We've been using Canny for about a year now. It's been great for guiding our next feature requests and showing our customers that we care.

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