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Sarah Hum

Canny Autopilot - Put feedback management on Autopilot with powerful AI tools

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Managing feedback can be time-consuming, especially at scale. Autopilot solves that challenge. It can detect feedback in chats, deduplicate it, reply to users, and summarize long threads. Autopilot handles the manual work while you focus on building product.

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Sarah Hum
Maker
📌
Hellooo everyone! Super excited to share Autopilot with you today. We never wanted to build AI-powered features to check the AI box. We aimed to deliver features that provide clear value. Here are the key features that make up Autopilot: 🔎 Feedback Discovery – connect sources and automatically find feedback in your customer conversations. Duplicates are merged so feedback is accurately quantified and centralized. 💬 Smart Replies – let Autopilot respond to user feedback on your behalf with questions to gain additional context 📄 Comment Summaries – summarize lengthy comment threads with a single click to understand the key takeaways We’d love to hear what you think! Every plan gets some free credits, even the Canny Free plan. So give it a try 🙂 We’re also hosting a launch webinar today where we’ll demo Autopilot features. I’ll be there to answer questions! Come check it out (we’re also giving bonus credits to people who attend) — https://bit.ly/4bjiR1u
Sarah Hum
Maker
@maria_vasserman @mrakashsharma Thanks so much Akash!!
Sarah Hum
Maker
@antonikozelski thanks Antoni! 🎉🎉
Sarah Hum
Maker
@leovs09 happy to hear that, thank you Vlad!
Congrats on the launch Sarah 🚀 Organising customer feedback is definitely one of the most sensible applications of AI. Really love seeing this ❤️ How accurate is Canny Autopilot's AI in deduping and summarising comments? What's the rate of false positives/negatives?
Maria Vasserman
Hey @jgani, summarization and deduplication work extremely well. We first tested Autopilot against internal benchmarks and were hitting 99% accuracy. We’ve been running a beta with existing Canny customers for the past few months. Accuracy isn’t quite 99% on real-world data, but we’ve gotten positive feedback and have identified the next steps to iterate on in Q2. We’re also pretty liberal with providing extra credits for the purpose of testing it out. We’d love for people to try it out and gain confidence in the tech before committing to a paid subscription.
Owen Doherty
Congratulations, team! We’re absolutely loving Autopilot! Previously, we really struggled with feature requests falling through the cracks, but now nothing goes undocumented. Great job!
Thet Lin Thu
The comment summaries feature is a lifesaver for anyone drowning in user feedback. Great job, Canny team!
Anastasia Liamets
Congrats on the launch, Sarah and the team! Customer feedback is crucial, and a core of fast-growing companies like Milestone 🙌 As a big fan of Canny, wish you all the best in your feature development and growth. Currently you're collecting feedback from Intercom, Zendesk and Help Scout, right? Any plans on integrating it with live calls and emails?
Eric Hoppe
Maker
Hi @anliamets Thanks for the congrats :) We also collect feedback from Gong's call transcripts, so you can get feedback from calls that way. We're definitely looking at other integrations to add soon as well. Email could be really interesting :) If you're more technical, you can also connect your data sources to Autopilot via our API and we can identify feedback that way.
Albert
congratulations on launching canny autopilot. managing feedback efficiently is critical, and it seems your tool tackles that head-on. with the feature set that includes smart replies and feedback discovery, how does autopilot ensure the accuracy and relevance of its automated responses and summarizations in diverse industries?
Maria Vasserman
@mashy we ran a closed beta specifically to test, measure, and iterate on that. We're now collecting more real data to improve even further. We’ve prioritized our model to prioritize accuracy over volume. This is how we get the best possible results. Working on improving even further as we speak :)
Eric Hoppe
Maker
Super proud of the team that built this! I've noticed a few questions about how accurate Autopilot is. Thought I'd share some Tweets from our co-founder, Andrew: "We created internal benchmarks to evaluate Autopilot. Our goal was 99% accuracy and we kept iterating until we hit that mark. Obviously real-world data is different than an internal benchmark. That's why we've spent the past few months running an internal beta with dozens of our existing customers. Autopilot works well today, and is only going to get better. More feedback sources, even better accuracy, more context about your business, and more use cases."
Kris Templin
Looks like a valuable product that will streamline a lot of processes and reviews
Sarah Hum
Maker
@kristien_templin that's the idea Kristien! Thank youuuu
orliesaurus
Good luck Sarah and Andrew! Great launch :)
Sarah Hum
Maker
@orliesaurus thanks so much!!
Maria Vasserman
I can't believe I get to work on something as awesome as this. Our team blows me away every day. I've seen firsthand how hard they worked on this. Every day, they perfected our AI's accuracy and actioned feedback from our beta testers. The way you manage feedback is about to change forever. Thanks for being a part of this journey with us!
Eric Hoppe
Maker
Well said @maria_vasserman I was super impressed by how much our engineering and product teams put into this.
Kathleen
Congrats on the launch!
Eric Hoppe
Maker
Appreciate the support, @kathleen_boggs :)
Jami
congratulations on the launch canny team! you guys are awesome!
Eric Hoppe
Maker
Thanks @jami_ Appreciate your support and hope you like Autopilot :)
Andrew Stern
Congrats on the launch! Super interesting functionality. Do I need to use all of these features together, or can I enable just the ones I want to use? When finding feedback in chats, how accurate is your AI at detecting it accurately?
Eric Hoppe
Maker
@ph_andrew_s Thanks Andrew! Feature Discovery, Comment Summaries, and Smart Replies are all independent features and you can use whichever you like. Feedback discovery is pretty darn accurate. We set an internal benchmark goal of 99% accuracy, and we hit that. We've been running a beta test with some of our users for several months and they're also seeing strong results.
Niall Dickin
Maker
Can't wait to see this get into the hands of users!
Eric Hoppe
Maker
Ghost Kitty
Comment Deleted
Eric Hoppe
Maker
Thanks @gargtoshit :) We hope you enjoy using Autopilot. Would love to hear your feedback on it.
Johnny Nguyen
Congratulations on the launch, Canny team! Excited to try out some of the Autopilot functionalities.
Eric Hoppe
Maker
Thanks @johnnynguyen0519 We hope you enjoy using Autopilot. Let us know if you have any feedback or ideas to share :)
Paul Richards
Launching soon!
Congrats on the launch guys. I have been using canny for feedback collection for my product. Its a really useful product.
Sarah Hum
Maker
@paul_richards1 so happy to hear that! thanks paul :)
Jackieline Cosares
Canny Autopilot is a lifesaver for managing feedback at scale! It detects, deduplicates, replies, and summarizes feedback in chats, letting you focus on building your product. Say goodbye to manual work!