Would you buy a tool if they don't publish prices on their website? Only Get a Demo.

Question

A lot of SaaS (especially B2B) have no pricing on their Pricing page. Only Get a Demo with their sales team. And I think it's a big problem.

What about you?

Matthew · Accepted Answer

@geri_mate Agree. Recently was looking at a couple of sales intelligence platforms. One gave me pricing online and was self-service, the other needed me to fill out a form then had email from sales asking me loads of different questions to be able to give me a quote. Guess which one I went for...

Nadiia Koval · Answer

As for me, it looks suspicious. As usual, pricing absence means that the product is overpriced or has other nuances.

Geri Máté · Answer

@rednevada Yeah, I think when you expect someone to purchase your product the least you can do is make it as accessible as you can. It's also a chance to make a good first impression when the purchase works like a breeze, makes me feel like they're trying to make life easier for me

Geri Máté · Answer

No price, no purchase. Personally I'm against "Contact us" pricing too.

Simon Peter Damian · Answer

Depends on how bad I need the solution

Nayan Kulshreshtha · Answer

IMO, the pricing of the starter/basic pack should at least be mentioned to help prospects get a reference point.
Although sometimes, in B2B SaaS, tools are way too complex to standardize pricing for them effectively and fairly (not saying it's not possible though)!

Answer

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Gaurav Kumar · Answer

I have made a discussion for this thing about landing pages ! 
You can also checkout my website what I am trying to say

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Edward G · Answer

I wouldn't. When I don't see a price, I look at it as being too expensive and/or for large enterprises only. I also don't want to contact anyone to give me their sales pitch. I'd like to use the product myself to determine if it's good quality and fits my needs.

Judith Amarachi 💙 · Answer

It looks suspicious.
I interpret it as meaning they are trying to sell it at different prices to different customers.

Brittani Morton · Answer

I see this a lot with the boutique I own. I always appreciate transparency, especially if someone is trying to sell me on changing my current system or adding a tool to it. It seems a little "used car salesman" to if they hide pricing. With the app I will be launching soon, we will have pricing for subscribing restaurants listed on our site.

Chris Lindner · Answer

Prefer not if I'm not sure if I need it. But I think the core problem is not the unknown price since the price may also cause the loss of potential customer. If there's a simulated environment that allowed me to better understand the product's benefits, I would know whether I should contact sales to continue the demo.

Simon Peter Damian · Answer

@olenabomko Absolutely.

Jad Sanaknaki · Answer

I agree - Pricing transparency is very important, but sometimes the model can be different depending on the product.  I think it is always good to have your pricing on but also offer a sales chat if the size of the business needs a specific scoping.

Would you buy a tool if they don't publish prices on their website? Only Get a Demo.

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