What tools or strategies does your team use to ensure a customer-centric approach in support?

Question

I think that the ideal is when employees start placing themselves in the "shoes" of the customer and providing humanized experiences, what do you think?

Accepted Answer

Use customer support platforms like Zendesk or Intercom, gather feedback through surveys, maintain active social media monitoring, and encourage direct communication channels for a customer-centric approach.

What tools or strategies does your team use to ensure a customer-centric approach in support?

Replies