What tools have helped you improve user retention for your SaaS app?

Question

Retention is a challenge for us, and I'm looking for tools to help improve engagement. What's worked best for you?

Daniel Zaitzow · Accepted Answer

Looking at tools like Arcade / Supademo for the user journey. - also analytics tools to see where they're churning / why things aren't sticky enough - like @ivarsmas said - posthog / hotjar / mixpanel etc.

Nick Frost · Answer

I’ve had success with tools Intercom and Drift for customer support and engagement. They help me stay connected with users and respond quickly, improving retention.

Yolanda C. Schneider · Answer

I use Segment to gather customer data and Autopilot for mapping out journeys.

Paul Brooks · Answer

Using Mailchimp for email campaigns and Pendo for in-app messaging really helped me improve user retention. Sending personalized messages at the right time made a noticeable difference.

Alexander Galitsky · Answer

making 'cancel subscription' impossible was a game changer for me

Susan R. Pruitt · Answer

I've seen great results with automated email campaigns that target users at key moments during their journey. Timely reminders and personalized content really help keep them engaged.

Kan Singh · Answer

Mixpanel has been great for helping user behavior and identifying where people drop off.

Evelyn Marie · Answer

For me, offering incentives like discounts or exclusive features has worked wonders. It makes users feel valued and more likely to stay.

Answer

I integrated a loyalty program in our platform that rewards users for staying engaged. As they keep using the app, they earn more benefits. It has definitely improved retention for us, as users feel motivated to continue using the product when they see the rewards stacking up.

Mike Ivars · Answer

Tools for improve onboarding, tools for see the recorded session of the users in the product like Posthog, Hotjar, Fullstory, Clarity, product analytics tools like June.so, Mixpanel, Amplitude, or tools for get feedback like Canny, for chat like Crips, Intercom, Froged, etc..

Answer

Personalizing onboarding with tools like Userlane has had a big impact on my retention. It’s helped make the app feel more tailored to users, so they stick around longer. @ashitvora

Sergey Koshevoy · Answer

Onboarding flow

Hugo Dominic Carmichael · Answer

Absolutely using Posthog and June.so for product analytics and understanding user behavior. Also Intercom for user onboarding flows and getting feedback. Crisp is great for live chat too to engage users in real-time.

Answer

Using product analytics to track user journeys and identify friction points is key. Tools like Mixpanel and Amplitude help understand how users navigate the app, where they drop off, and what features engage them most. Combine that with qualitative insights from session replay tools like FullStory or Hotjar to see the 'why' behind the numbers. And of course, always be gathering direct user feedback via tools like Canny or in-app chat to hear pain points straight from the source. Iterating based on those insights has helped boost our retention significantly.

What tools have helped you improve user retention for your SaaS app?

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