What’s your strategy for handling customer churn in your SaaS product?
AnnaHo
3 replies
Customer churn is inevitable in any SaaS business, but reducing it is key to sustainable growth. How do you approach managing and reducing churn? Do you focus on improving user experience, offering retention incentives, or conducting exit surveys to learn why users leave?
Replies
AnnaHo@annaho2000
Launching soon!
We use exit surveys to understand why users churn and then prioritize improving those areas. We also offer discounts or personalized support to at-risk users, which has helped us retain more customers.
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One thing I think is important is to show that the product is evolving regularly
Launching soon!
@pydubreucq Absolutely! Regular product updates show customers you’re improving and listening to feedback, which can significantly reduce churn over time.