What's the most underrated SaaS metric you like to follow?
beni
3 replies
Replies
Sahil Patel@sahilypatel
Learning Loop
Customer interest or acquisition: Number of leads/MQLs
Customer Engagement: % of Active users
Churn: Churn rate/refunds
The basics: NPS, MRR, LTV etc
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Refunds %
Chatscout by Zevi
@kostyabolsh what has been the most frequent resoan for refunds for you?