What's the best way to conduct user interviews? Any recommended tools?

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Olena Bomko · Accepted Answer

1. Send emails to request participation.
2. Use Zoom/Google Meet.
3. Record/ transcribe your talks (Tools like Fathom)
4. Analyze transcribed text. Highlight important phrases.

Daniel Zaitzow · Answer

@jakeharr It is also nice to have your interview questions structured in a way where you can parse the data simply. Longwinded open-ended questions are typically more difficult to decipher - also depends on your volume of interviews etc.

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Jake Harrison · Answer

1. Goal
2. Reach out them through email or IM
3. Have a face to face or video interview is better than just voice

Nabeel Amir · Answer

The best way to conduct user interviews is to be prepared and to listen carefully to what your users have to say

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Ashmil Hussain · Answer

@olenabomko @olenabomko Thank you. I plan to try out Fathom. Also, do you know of any other platforms where I can find participants for user interviews besides LinkedIn and Twitter?

Ray luan · Answer

I use https://testimonial.to/

Evelyn · Answer

Congratulations on launching your first product as a solo developer! I can only imagine the side effects you're experiencing right now.

Ashmil Hussain · Answer

@nabeel_amir I believe that constructive feedback can help a product's growth.

Ashmil Hussain · Answer

@ray_luan Thank you, I will give it a try.

Ashmil Hussain · Answer

@amber_burch  That is a straightforward fact

Ashmil Hussain · Answer

@jakeharrWhen you say "reach out through email," do you mean direct communication or cold emailing?

What's the best way to conduct user interviews? Any recommended tools?

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