What metrics do you track to measure product success?
Austin Armstrong
5 replies
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Benson Gao@bensongao
User retention and payment rates
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Return on investment (ROI) 🙂
Tracking NPS (Net Promoter Score) is huge for us. It's a great indicator of overall customer loyalty and satisfaction with the product experience. We also keep a close eye on activation rate, retention curves, and month-over-month growth in key usage metrics. Qualitative feedback from user interviews is super valuable too for identifying the biggest opportunities to increase those quantitative success metrics. 📈
Launching soon!
Customer engagement, retention and feedback.