What is your response time for leads coming from digital channels?
Arda Burnaz
16 replies
- What is your response time to leads generated through contact forms on your website or form ads on social media channels?
- How do you manage these leads after establishing communication?
Replies
Johnny Price@john_price_kp
Our response time for leads coming from digital channels is designed to be as prompt as possible. We understand the importance of timely follow-ups to maximize the potential of converting leads into customers. However, please note that response times can vary depending on the volume of leads and the complexity of inquiries.
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@john_price_kp You can use Leadport to respond to your customers more quickly. Leadport initiates immediate calls to the relevant individuals in the respective departments based on the rulesets you have defined and ensures that they never miss any follow-ups. This enables us to provide faster and more effective responses to our customers and maximize potential customer acquisition. Leadport also improves your time management, helping to increase customer satisfaction.
Both answers depend on the channel where customer reached our form. In some channels it took so long.
The sad thing we can't identify these channel always, asking lead doesn't work always :(
@mutlusakar Then you haven't heard of Leadport yet :) I'm taking the first step by contacting you right away to help you.
Aim for ASAP, not exceeding 24 hours. Speed matters in today's digital era. Intercom does a great job at this.
The fastest touch can happen within 5 minutes , but on average can maintain 1 hour. With a good automation + Inbound SDR, this can be achieved consistently.
As frequently as possible ..... In case of long queue hardly in 12 to 24 hours.
As a business, it's crucial to prioritize lead response time. Establishing communication with potential customers should be done as soon as possible to avoid losing them to competitors. It's great to see this topic being discussed in ProductHunt and I hope more businesses will take note and improve their response time. As for managing leads, I believe it's important to have an organized system that allows for efficient follow-up and nurturing of leads. Keep up the good work!