What is your approach to custdev?

Question

Hey guys! As a product conductor, I always challenge myself and try to find some other ways of getting user feedback. There are various ways to do that: feedback tools, 1-to-1 custdev sessions, email sequences etc. Which are the ones that work for you best?

Philip Snyder · Accepted Answer

Force a quick short survey onto the user then potentially follow up with an incentivized interview request

Iuliia Shnai · Answer

Cust Dev is the hardest part! But the most important! 
Speaking with people is like air for the startup!

I find that best always the more personal approach which is rarely scalable.

Philip Snyder · Answer

@alexey_sytnikov In product forced popup that you can't exit - keep it insanely brief though

Alexey Sytnikov · Answer

@philipsnyder thanks of the reply? How do you see this survey: in product, in an email, or somehow else?

Alexey Sytnikov · Answer

@philipsnyder yeah it's very risky not to be annoying

Alena Meshcheriakova · Answer

@philipsnyder Agree with you. We've been thinking what can incentify users to go through the interveiw. Have tried some things, but could not find a perfect/good one.

What is your approach to custdev?

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