What is the factor that most determines the success of a new Saas?

One of the key factor i noticed help a new startup grow is an explainer video(SaaS video) SaaS explainer video helps promote new and updated SaaS software Kindly check my behance portfolio to have a glance of what am talking https://www.behance.net/maxitech

I’d say the number of retained users

When it comes to the success of a new SaaS, a key factor often lies in striking the perfect balance between intuitive user experience and robust functionality. It's like mixing the right amount of coffee and code - too much of one can leave a bitter taste!