What do you prefer while using any SaaS product- Reading Documentation Or Watching Userguide Videos?

Question

Tell me the reason for your preference?

Accepted Answer

Userguide videos (Interactive, if possible).

However, there are some things which are always best suited as a list. I have never been able to rule out one of these.

So for me, it goes hand in hand with a little bias for videos  (I am more inclined towards videos and only essential docs/ checklists).

Ignacio Carmona · Answer

Userguide Videos

Pradeepa Somasundaram · Answer

Ultimately, combining both approaches allows you to take advantage of their respective strengths and learning styles. Reading documentation provides detailed information and quick reference while watching user guide videos offers visual demonstrations and practical examples. This hybrid learning approach can enhance your overall understanding and proficiency with the SaaS product.

Kavya · Answer

Depends on the product - sometimes it helps to have detailed documentation if I want to refer to it at my own pace, especially if there are several steps involved.

Videos are useful if it's a quick tour that doesn't require my involvement in every step.

Answer

Both have their importance; Videos are good for quick skimming, while documentation is suitable for diving deep.

Answer

I believe user guide videos will help the users and ease the process for them!

Christian C · Answer

videos

Adrien Velter · Answer

I definitely prefer tutorial videos !

Ng Fang Kiang · Answer

I use both. Documentation + userguide videos. Go deeper and faster with documentation but using userguide videos when stuck on something.

What do you prefer while using any SaaS product- Reading Documentation Or Watching Userguide Videos?

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