What could make you stop using a new app, even if it’s a great idea that solves your problems?

Question

The quality of implementation plays a huge role for me. For example, I might stop using an app if it lacks proper text line heights, has small padding, lacks hover states, or has buttons without actions.

I wouldn’t just call it UI; I think it’s the founders' care and attention to their future users and their product. It seems like the love the founders have for their product matters to me first, then I assess the functionality and how convenient the UX is.

Bilal Asif · Accepted Answer

I would stop using a new app even if it’s a great idea if it has a confusing user interface, frequent bugs, or lacks reliable customer support. 
If the app feels too cumbersome or doesn't integrate well into my daily routine, I'd probably look for simpler alternatives.

Hamza Afzal Butt · Answer

One key reason I might stop using a new app, even if it’s a great idea, is if it has performance problems. Slow load times, frequent crashes, or bugs can quickly turn an otherwise useful tool into a frustrating experience.

If the app can’t consistently deliver smooth and reliable performance, I’d likely seek out a more stable alternative.

Richard Reis · Answer

For me it's just an expensive price tag 😅

I can deal with poor UI (founder care) or complex documentation (ChatGPT is my best friend in those cases). But price is the most important variable.

I've built like 3 apps "in-house" only because the public alternatives are more expensive than they need to be.

For example, there's a popular app that costs $50 a month. And yet the version I built "in-house" costs me $0.01 a day.

Sure, I had to "invest" 2-3 days to build it. But that's worth it in my opinion. Even if it's a great app that solves my problem.

Edit: Of course, this doesn't work if I can't build the product myself. For example, I know that Apple charges 40% more than it costs them to make an iPhone. But since I'm not going to build my own phone anytime soon (lol) I just pay that price.

Huma Saqib · Answer

Performance Issues, too much notifications and ads ,Frequent crashes, slow loading times, or problems can be quite discouraging.  privacy issues like If an app asks for too many permissions, collects too much personal data, or is not clear about how it utilise data  Apps should run well, so i would  remove them if i continue to experience problems.

Vaibhav · Answer

By having everything put behind paywalls.

Arnav Ahuja · Answer

I don't mind if an app is new and has some bugs. As long as the customer feedback is there, I'm happy to use it. 
But this goes without saying, the app must provide constant value to me!

Answer

I’m with you on this. If an app doesn’t have a clean and thoughtful design, it’s a dealbreaker for me

Anastasia Dashkevich · Answer

If there are continuous bugs and customer support doesn’t help resolve them, it would be a reason to delete the app.

Answer

I stop using it if the customer support is unresponsive or unhelpful, especially if I run into issues or need assistance.

Ksenia Meshkova · Answer

@bilalasif thank you! I will try to prevent this from happening🤝

Ksenia Meshkova · Answer

@hamza_afzal_butt you're absolutely right, I think I mean the "performance problems"too, thank you for the term)

Answer

I recently switched from an email marketing app because there customer support team was not responding and we were facing some issues. So we had no option but to switch,.

Ksenia Meshkova · Answer

@vaibhavdwivedi absolutely agree with you!! I remove this apps and close websites immediately too!

Mukesh Kumar · Answer

Hi Ksenia! Attention to detail in the UI really shows how much the creators value their users. If an app lacks that polish, it makes me question their commitment to user experience

Ksenia Meshkova · Answer

@richardreeze yeah, I absolutely agree with you, and I even won't try this app, I will remove it immediately!!

What could make you stop using a new app, even if it’s a great idea that solves your problems?

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