What are your top considerations when choosing a call center service provider?

Hey everyone, I'm currently in the process of selecting a call center service provider for my business, and I'd love to hear your insights. What factors do you prioritize when choosing a call center service provider? Are there specific features, pricing models, or customer support aspects that you find crucial? Personally, I'm looking for a provider that offers seamless integration with our existing systems, excellent agent training programs, and a reputation for reliability. However, I'm open to exploring other considerations that might be important in making this decision. Your experiences and recommendations would be greatly appreciated. Looking forward to hearing from you! for more information : https://www.withtempo.com/